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Learner Dress Code

Category: EMS ConnectME

To ensure Learners remain safe while in the EMS environment, they must comply with the EMS ConnectME program dress code at all times when participating in program activities. Some agencies may have ad...

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Creating a Licensure or MEFIRS user account

Category: MEFIRS

Creating a Licensure or MEFIRS user account User accounts are created within the Maine EMS Licensure application. You should only have one (1) user account. If you have an account and are unable to lo...

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ImageTrend AI Assist

Category: Data Entry

The AI Assist functionality in Elite is designed to speed up data entry by allowing providers to scan an image or record their voice for a short time, and then have Elite analyze the information in t...

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ImageTrend AI Assist FAQs

Category: Data Entry

This is reprinted from the ImageTrend University AI Assist FAQs The AI Assist feature is an add-on feature for EMS incident forms that allows providers to upload or take images, speak into a microphon...

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MEFIRS Updates November 3rd, 2025

Category: MEFIRS Change Notices

Scene (eScene.10) and Destination facilities (eDisposition.01) Facilities play a key role within MEFIRS. Not only do they allow tracking the number of transports to and from the various facilities, bu...

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Contact Information

Category: General

Mailing Address Office Hours Phone & Fax Numbers Maine Emergency Medical ServicesDepartment of Public Safety45 Commerce Drive Suite 1152 State House StationAugusta, ME 04333-0152 Monday...

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Sending ticket to ImageTrend

Category: MEFIRS

If you are having trouble with something technical in MEFIRS, you can find information about submitting a ticket to ImageTrend through these steps:   1.      In MEFIRS, go to your Community tab and ch...

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Clearing the browser cache

Category: Data Entry

Each internet browser stores a specific amount of data to allow Elite and Elite field to store configuration information. In Elite this will typically stay in sync with MEFIRS. In Elite Field it will ...

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Accessing MEMSEd

Category: MEMSED

If you are accessing MEMSEd for the first time or having difficulty logging in successfully to MEMSEd, please use the forgot password feature to reset your password at https://learningportal.memsed.or...

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Updating your account information

Category: Information Assests and Data

As a user, you can update your account information. To do so: Open a web browser and navigate to https://licensure.maineems.org/lms/public/portal#/login  Enter your username and password (the eLicens...

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Two Factor Registration (MEFIRS)

Category: Service and User Management

MEFIRS account users assigned to the permission groups below will begin using two-factor authentication to access MEFIRS on January 2, 2025. Two-factor authentication requires users to enter a unique ...

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MEFIRS Updates December 1, 2025

Category: MEFIRS Change Notices

Enable AI Assist in Incident List Views The new Elite AI Dynamic Incident List is available for EMS and NERIS incident lists, offering a natural language search experience. Users can enter queries lik...

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