Maine EMS Logo

Maine Fire and EMS Help Desk Maine Fire and EMS Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

General

Education

Emergency Medical Dispatch (EMD)

Licensing

Medical Care

Information Assests and Data

Workforce

  • Top articles
  • Latest articles

Receiving Emails from Maine EMS

Category: General

Maine EMS manages numerous information assets, and you may receive emails from them. Such emails would include: Clinical bulletins Operational bulletins Important messages about your license, includi...

434
(0)

Learner Dress Code

Category: EMS ConnectME

To ensure Learners remain safe while in the EMS environment, they must comply with the EMS ConnectME program dress code at all times when participating in program activities. Some agencies may have ad...

14,117
(0)

What is EMS?

Category: Workforce

Emergency Medical Services, more commonly known as EMS, is a system that provides emergency medical care. Once it is activated by an incident that causes serious illness or injury, the focus of EMS is...

7,422
(0)

Contact Information

Category: General

Mailing Address Office Hours Phone & Fax Numbers Maine Emergency Medical ServicesDepartment of Public Safety45 Commerce Drive Suite 1152 State House StationAugusta, ME 04333-0152 Monday...

3,533
(1)

Creating a Licensure or MEFIRS user account

Category: MEFIRS

Creating a Licensure or MEFIRS user account User accounts are created within the Maine EMS Licensure application. You should only have one (1) user account. If you have an account and are unable to lo...

2,929
(8)

Naloxone Dispensation (Leave Behind) Program

Category: Naloxone Dispensation

The Naloxone Dispensation program allows EMS clinicians to leave a Naloxone kit with a patient experiencing a suspected narcotic overdose and who refuses transport to an emergency department. The ki...

2,674
(1)

Veteran Status

Category: Data Entry

On March 1, 2023, at midnight, Maine EMS activated a new element on the EMS run form to ask about the Veteran status of patients over 17 years of age. The new value appears on the patient demographic ...

75
(0)

New England Donor Services Referrals

Category: Data Entry

Effective July 30, 2025, you will notice a small but significant addition to your MEFIRS run reports. For calls meeting specific criteria (e.g., termination of resuscitation in the field), a new quest...

152
(0)

MEFIRS Updates May 4, 2026

Category: MEFIRS Change Notices

There are a number of system updates planned for May 4, 2026. Medications Ordered A new panel will be created on the EMS Patient Care Report under the Treatment Section named Orders. The panel will co...

428
(1)

MEFIRS Updates April 1, 2026

Category: MEFIRS Change Notices

CAD Overwrite Manager Members of the Agency Admin Permission groups will have the ability to select whether to overwrite or not the fields that are imported from CAD data when data already exists for ...

83
(0)

MEFIRS Updates March 2, 2026

Category: MEFIRS Change Notices

Visibility Rule Changes Visibility Rule 17499 will be marked inactive.  Visibility Rule 17499, LFOM Primary Impression Hides, will be marked inactive. The rule specifies" For the field Provider's Prim...

180
(0)

Sending ticket to ImageTrend

Category: MEFIRS

If you are having trouble with something technical in MEFIRS, you can find information about submitting a ticket to ImageTrend through these steps:   1.      In MEFIRS, go to your Community tab and ch...

151
(0)

●     Excellence     ●     Support     ●     Collaboration    ●      Integrity     ●

PHONE:  (207) 626-3860     TTY:  (207) 287-3659     FAX:  (207) 287-6251

45 Commerce Drive, Suite 1, Augusta, ME  04330