Receiving Emails from Maine EMS

Maine EMS manages numerous information assets, and you may receive emails from them. Such emails would include:

• Clinical bulletins
• Operational bulletins
• Important messages about your license, including your license card
• Training course notifications
• Training certificates
• Important changes to MEFIRS
• Password resets
• Meeting information and updates

The email address would include:

• EMS@subscriptions.maine.gov
• DPS@subscriptions.maine.gov 
• Maine.EMS@maine.gov 
• noreply@learningportal.memsed.org 
• support@support.maineems.org 
• noreply@maine.imagetrendlicense.com 

To ensure you receive important emails from Maine EMS Systems, we recommend adding the email address from which these emails will be sent to your safe sender list (sometimes called a "whitelist" or "allowlist"). This informs your email provider that you trust messages from us, which helps prevent them from being directed to your junk or spam folder.

Here are instructions for some of the most common email providers.

Gmail

The easiest way to whitelist an email is to find it in your spam folder and mark it as safe.

1. Check your Spam Folder: If you find an email from {{email address from above}} in your Spam folder, open it.

2. Mark as Not Spam: Click the "Report not spam" or "Looks safe" button at the top of the email.

For a more permanent solution, you can create a filter:

1. Click the gear icon in the top-right corner and select "See all settings."

2. Go to the "Filters and Blocked Addresses" tab.

3. Click "Create a new filter."

4. In the "From" field, enter {{email address from above}}.

5. Click "Create filter."

6. Check the box for "Never send it to Spam."

7. Click "Create filter" again to save.

Outlook (including Hotmail and Live.com)

1. Log in to Outlook.com.

2. Click the gear icon (Settings) in the top-right corner, then click "View all Outlook settings."

3. Select "Mail" and then "Junk email."

4. Under the "Safe senders and domains" section, click "+Add."

5. Enter {{email address from above}} and press Enter on your keyboard.

6. Click "Save."

Yahoo Mail

1. Click the gear icon (Settings) and then "More Settings."

2. Choose "Filters" from the left-hand menu.

3. Click "+Add new filters."

4. Give your filter a name, such as "MEMSEd."

5. Under "Set rules," select "From," then "contains," and enter {{email address from above}} in the text box.

6. Under "Choose a folder to move to," select "Inbox."

7. Click "Save."

Other Email Providers

If your email provider is not listed above, the process is usually similar. We recommend searching online for "how to add a safe sender in [Your Email Provider's Name]" for specific instructions. Adding the email to your email contacts or address book can also help.