Maine Fire and EMS Help Desk

HandTevy

To initiate the HandTevy integration with your agency, you will need to contact ImageTrend support at support@imagetrend.com. The Handtevy integration requires your agency to obtain a URL and an Organ...

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ImageTrend AI Assist

The AI Assist functionality in Elite is designed to speed up data entry by allowing providers to scan an image or record their voice for a short time, and then have Elite analyze the information in t...

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ImageTrend AI Assist FAQs

This is reprinted from the ImageTrend University AI Assist FAQs The AI Assist feature is an add-on feature for EMS incident forms that allows providers to upload or take images, speak into a microphon...

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How to use AI Assist to fill in incident forms

How to use AI Assist to fill in incident forms AI Assist will only detect and fill in certain fields in the incident form, currently focused on patient demographics, history, medications and vitals. T...

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AI Assist Fields

AI Assist Fields The AI Assist functionality for Elite EMS incidents can fill in many fields on your incident form. This article contains a list of all the fields that could potentially be filled in b...

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Enabling and Disabling AI Assist for an Agency

Maine EMS anticipates enabling AI Assist on October 1, 2025. When doing so it will default to being turned on for all agencies. If you do not wish your agency to use AI Assist, you can turn it off for...

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Enabling and Disabling AI Assist for specific users

Maine EMS anticipates enabling AI Assist on October 1, 2025. When doing so it will default to being turned on for all agencies. If you do not wish specific users in your agency to use AI Assist, you c...

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Clearing the browser cache

Each internet browser stores a specific amount of data to allow Elite and Elite field to store configuration information. In Elite this will typically stay in sync with MEFIRS. In Elite Field it will ...

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New England Donor Services Referrals

Effective July 30, 2025, you will notice a small but significant addition to your MEFIRS run reports. For calls meeting specific criteria (e.g., termination of resuscitation in the field), a new quest...

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Veteran Status

On March 1, 2023, at midnight, Maine EMS activated a new element on the EMS run form to ask about the Veteran status of patients over 17 years of age. The new value appears on the patient demographic ...

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