Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



 Unlocking User Accounts

Solution

**THESE INSTRUCTIONS ARE FOR SERVICE ADMINISTRATORS ONLY**

If you are not a service administrator and have locked your account, please contact your service administrator. 

--------------------------------------------------------------------------------------------------------------------------------------

A printable version of this document is available for download below.

An account is locked out must commonly due to an excessive number of failed login attempts. MEFIRS allows 5 unsuccessful login attempts before locking an account. 

Users will not be able to access MEFIRS or change their password until the account is re-enabled.  Agency administrators are discouraged from creating new passwords for users who have been locked out. Once the provider has had Login access re-enabled, the provider should use the reset password process to create a new password. 

Maine EMS staff are not authorized to re-enable Login Access under any circumstances.

 

To Allow Login Access:

  • Login to MEFIRS.
  • Click in the box where your agency is listed. Select Users.
  • Locate the Provider who is locked out.
  • Click the providers LAST NAME.
  • Click the "Account Details Tab"  
  • Locate the item called "Login Access" and Select "Yes"  
  • Then click "Save" in the upper right corner. 

*** Should you encounter additional difficulty, please create/reply to this ticket ***

 

Attachments:
Unlocking-User-Access-in-MEFIRS-KB003-v2017.011.01.pdf Unlocking-User-Access-in-MEFIRS-KB003-v2017.011.01.pdf

 
Was this article helpful? yes / no

Article details

Article ID: 3

Category: MEFIRS Administration

Date added: 06-28-2013 10:58:33

Views : 1432

Rating (Votes): Article rated 1.6/5.0 (7)