**THESE INSTRUCTIONS ARE FOR SERVICE ADMINISTRATORS ONLY**

If you are not a service administrator and have locked your account, please contact your service administrator. 

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A printable version of this document is available for download below.

An account is locked out must commonly due to an excessive number of failed login attempts. MEFIRS allows 5 unsuccessful login attempts before locking an account. 

Users will not be able to access MEFIRS or change their password until the account is re-enabled.  Agency administrators are discouraged from creating new passwords for users who have been locked out. Once the provider has had Login access re-enabled, the provider should use the reset password process to create a new password. 

Maine EMS staff are not authorized to re-enable Login Access under any circumstances.

To Allow Login Access:

• Login to MEFIRS.
• Click in the box where your agency is listed. Select Users.
• Locate the Provider who is locked out.
• Click the providers LAST NAME.
• Click the "Account Details Tab"  
• Locate the item called "Login Access" and Select "Yes"  
• Then click "Save" in the upper right corner. 

*** Should you encounter additional difficulty, please create/reply to this ticket ***